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FAQ

The new form for moers festival 2020 has been met with great enthusiasm! When it comes down to it, we are one of the very few large-scale events taking place at the moment. However, there are still a lot of questions, concerns, worries, irritations and doubts out there – and we’d like to address them as best as we can. Take a look at our FAQs or get in touch with us directly!

You can find full information on ticket refunds here. We halted advance sales on 22 April and granted ticket agents the right to issue refunds on our behalf. These ticketing agencies are currently faced with processing thousands of such requests and are totally overwhelmed as a result. We thank you in advance for your patience in case aspects of this process do not function as expected immediately.

You can donate your ticket fees to us if you would prefer. We will honour your generous support with our new super viewer category, which comes with an official super viewer certificate and a sweet t-shirt of your choice. You can learn more about how to donate and become a super viewer here.

 

You didn’t purchase a ticket in advance but you would still like to support us and become a super viewer and receive a super viewer certificate? No problem, please click here.

 

Please take a look at our website on a regular basis and read our Facebook posts.

You can address all your questions, criticism and ideas to info(@)moers-festival(.)de. Comment on our Facebook page! Or call us at +49 (0)2841 3673675!